Privacy Policy

Last updated: July 2026

Inside the Therapy Room is committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information is collected, how it is used, how it is stored and your rights regarding your data.

Who We Are

Inside the Therapy Room is the counselling practice of Paula Gleed.

Data Controller: Paula Gleed

Email: insidethetherapyroom@gmail.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the details above.

What Information I Collect

Depending on how you interact with my website or counselling services, I may collect:

Your name
Email address
Telephone number
Information you provide when completing a contact form or sending an email
Appointment information
Counselling records and notes where appropriate
Website usage information collected through cookies and analytics

I only collect information that is necessary to respond to your enquiry or provide my counselling services.

How Your Information Is Used

Your personal information may be used to:

Respond to your enquiries
Arrange consultations and counselling appointments
Provide counselling services
Maintain confidential client records
Communicate with you regarding appointments
Meet legal, ethical and professional obligations
Improve the website using anonymous website analytics

Your personal information will never be sold or shared for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, I process your personal information using one or more of the following lawful bases:

Your consent
The performance of a contract
Compliance with legal obligations
Legitimate interests in operating my counselling practice

Where counselling records contain special category data relating to health or mental wellbeing, this information is processed in accordance with UK GDPR requirements and the ethical standards of the British Association for Counselling and Psychotherapy (BACP).

Confidentiality

Confidentiality is a fundamental part of the counselling relationship.

Everything discussed during counselling sessions is treated as confidential unless there is a legal or ethical reason why confidentiality cannot be maintained.

Examples may include:

There is a serious risk of harm to yourself or another person.
Safeguarding concerns involving a child or vulnerable adult.
Information is required by law or court order.

Wherever possible, confidentiality will be discussed with you before any information is shared.

How Your Information Is Stored

I take appropriate technical and organisational measures to keep your personal information secure.

Your information is stored securely using password-protected systems and is only accessible where necessary for the operation of my counselling practice.

Client records are retained only for as long as required to meet legal, insurance and professional obligations, after which they are securely destroyed.

Cookies

This website uses cookies to improve your browsing experience and understand how visitors use the website.

Cookies may be used to:

Enable essential website functionality
Monitor website performance
Collect anonymous website statistics through analytics

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect how parts of the website function.

Third-Party Services

To provide my services, I may use trusted third-party providers, including:

Wix (website hosting)
Google Analytics (website analytics)
Google Meet (online counselling sessions)

These providers process data in accordance with their own privacy policies.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Request access to the personal information I hold about you.
Request that inaccurate or incomplete information is corrected.
Request the deletion of your personal information where appropriate.
Request that processing of your information is restricted.
Object to the processing of your personal information where applicable.
Request a copy of your personal information in a portable format where applicable.
Withdraw your consent at any time where processing is based on consent.

If you wish to exercise any of these rights, please contact me using the details above.

I will respond to your request within one calendar month, unless your request is particularly complex or numerous, in which case I will let you know if additional time is required.

Making a Complaint

If you have any questions or concerns about how your personal information has been handled, I encourage you to contact me first so I can try to resolve the matter.

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

Links to Other Websites

This website may contain links to external websites.

I am not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or the way my practice operates.

The most recent version will always be available on this website, and the date at the top of this page will be updated accordingly.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Paula Gleed
Inside the Therapy Room